Privacy Policy

At HOUZE, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following types of personal data when you interact with our site:

  • Personal Identifiers: Name, email address, phone number, shipping address

  • Account Information: Login credentials (encrypted), account preferences

  • Payment Details: Credit/debit card information (processed securely via third-party services)

  • Device Information: IP address, browser type, operating system

  • Usage Data: Pages visited, time spent on site, actions performed

  • Communication Content: Emails or messages you send us

2. How We Use Your Information

We use your information for purposes including:

  • To provide and improve our services

  • To process and fulfill orders

  • To communicate with you (non-marketing only)

  • To prevent fraud, abuse, or unauthorized activity

  • To comply with legal obligations

We do not use your information for affiliate marketing or unsolicited marketing communications.

3. Cookies and Tracking Technologies

We do not use tracking devices or marketing cookies. However, essential cookies may be used to ensure the proper functionality of our website. Some third-party services (e.g., payment gateways) may also use cookies according to their own policies.

You can manage cookie settings through your browser preferences.

4. Third-Party Sharing and Disclosure

We do not sell or rent your personal data. Your data may only be shared in the following situations:

  • With payment processors (e.g., Stripe, PayPal) when you make a purchase

  • When required by law enforcement, court orders, or subpoenas

  • With your explicit consent, for instance, when interacting with other users

  • To protect the rights, safety, and property of HOUZE, users, or the public

  • In the event of a merger, acquisition, or sale of assets

We are not part of any referral-link, affiliate marketing, or cross-promotion programs.

5. International Data Transfers

Your personal information may be transferred to countries outside your jurisdiction. When we do this, we implement appropriate safeguards (such as Standard Contractual Clauses) to ensure your data is protected.

6. Data Retention and Deletion

We retain your personal data only as long as necessary for legitimate business purposes and legal compliance (e.g., tax, audit, legal obligations). Once no longer needed, data is deleted or anonymized per our retention policy.

In cases where deletion is not immediately possible, we may restrict access and processing.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to certain processing

  • Withdraw consent at any time

  • Request data portability

  • File a complaint with a supervisory authority

To exercise these rights, please contact us at visitme@houze.com.sg.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encrypted data transmission

  • Firewall protections and access control

  • Physical security at data storage locations

  • Role-based access restrictions

Despite our efforts, no method of transmission over the internet is 100% secure.

9. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and notify you of significant changes via email or prominent notice on our website.

If the update requires your consent by law, we will obtain it before changes take effect.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: visitme@houze.com.sg
Website: https://houze-shop.com